Royal Furniture Reviews
(Rated by 2 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
4.0
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Good Value5.0
- Shipping & Delivery4.0
- Price & Quality5.0
- Customer Service5.0
Recent Customer Reviews (2)
Rhys Akhtar
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Myrthe Rexwinkel
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Royal Furniture Pricing
sectionals and sofas
under $300
Delivery (21 to 100 miles)
$249.99 - $299.99
Royal Furniture Pros & Cons
Pros
1
Wide Selection: Royal Furniture offers a broad range of furniture, mattresses, and appliances to choose from.
2
In-Stock Inventory: They have a 400,000 square-foot distribution facility with expansive in-stock inventory, ensuring fast delivery on new furniture.
3
Multiple Locations: With 12 showrooms across the Mid-South, it is easy for customers to shop in person.
4
In-House Financing: Royal Credit offers accommodating financing options, making take-home prices more reasonable.
5
Customer Service: Superior customer service has led to more than 250,000 repeat customers since 1992.
6
Competitive Pricing: Prices can be competitive, with options starting under $300 for sectionals and sofas.
CONS
1
Poor Delivery System: Many customers have reported issues with delivery, including damaged products and long wait times.
2
Durability Concerns: Some customers have complained about the durability of the furniture, with issues such as broken frames and peeling leather.
3
Post-Sale Customer Service Issues: There have been numerous complaints about poor post-sale customer service, including unresponsive customer service representatives and unresolved warranty claims.
4
Quality Variance: Lower-priced items often feature cost-effective materials, which can lead to lower quality products.
5
Financing Restrictions: Customers are often required to stick to the full number of months on financing contracts, with no ability to pay off early.
Royal Furniture Features and Benefits
Features
Return Policy
Authorizes returns or exchanges on eligible merchandise within 3 days of pickup or white-glove delivery; customers must call customer service within three business days.
Wide Selection
Offers a broad range of furniture, mattresses, and appliances to choose from.
In-Stock Inventory
400,000 square-foot distribution facility with expansive in-stock inventory, ensuring fast delivery on new furniture.
Multiple Locations
12 showrooms across the Mid-South serving 6 states, making it easy for customers to shop in person.
In-House Financing
Royal Credit offers accommodating financing options, more so than any other furniture store, making take-home prices more reasonable.
Customer Service
Superior customer service has led to more than 250,000 repeat customers since 1992.
Competitive Pricing
Prices can be competitive, with options starting under $300 for sectionals and sofas.